Telecommunication Service Usage in Bhutan

TeleCompass — A Guide for Better Connectivity


Introduction Comic

Introduction

This platform acts as a compass, guiding you toward the most suitable, cost-effective network service based on your specific requirements.

Let's walk through how my personal connectivity struggles inspired the creation of TeleCompass!

The Situation Overview

When I started working remotely as an intern at Bhutan Data Scientists Pvt. Ltd., I depended heavily on mobile data for everything—online research, Zoom meetings, and daily tasks.

Problem Comic
Mobile data costs were draining my budget while delivering an incredibly slow connection. All of my calls dropped constantly, and my daily tasks were repeatedly interrupted and delayed. And at the end of the month, I was spending over Nu. 2,500+ per month, and the packages barely lasted!

The Decision Paralysis

I desperately wanted to switch to Wi-Fi to save money, but uncertainty held me back. When I visited the service counters, the agents were direct and serious. They warned me with rigid warnings like: "We have a strict no-refund policy, and we cannot guarantee signal strength at your exact location."

decision paralysis Comic

Social media was overflowing with endless complaints about network stability and Wi-Fi package system. Caught in complete decision paralysis between an expensive data bill and a risky, unrefundable Wi-Fi connection, I found myself with only one option: I began rationing my internet just to survive.

✨ The Solution

Finally, my cousin lent me her router to test. The difference was clear as day!

With Wi-Fi, my Zoom calls became smooth, and I could browse freely without data anxiety. Best of all? It cost only Nu. 1,450 per month—a massive saving compared to mobile data.

solution Comic
This taught me that internet selection is conditional. Let's find out what works best for you!
logo Comic solution Comic

No more decision paralysis or non-refundable risks.
Take the guesswork out of your decision.

Not sure which telecom service to choose? We make it simple, so you can decide with confidence.

🇧🇹 Bhutan Connectivity Study

Kuzu Zangpo La

"This page is designed to guide you toward better connectivity choices that match your needs and lifestyle.”



A guide for better connectivity — explore available internet service across Bhutan & helping you choose the right internet service for your need.

3 Telecoms
20 Dzongkhags
3 Key Insights
100+ Respondents
teleBhutan
📍 Thimphu, Bhutan
👤 About Us

Project Background

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Intern Researcher
Data Practitioner -
Turning Data into Insights

As part of my college program, I completed a six-month internship at Bhutan Data Scientists Pvt. Ltd. This project explores telecommunications service usage in Bhutan, with a focus on customer preferences and satisfaction. The website aims to provide personalized service recommendations based on user's needs.

The project focuses on reducing Bhutan's digital divide by understanding connectivity gaps and promoting fair access, to telecommunications services across all 20 dzongkhags.

20 Dzongkhags
100+ Respondents
2026 Study Year
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Project Highlights

  • Understanding Mobile Data Package & Wi-Fi Usage Patterns Examining the internet service usage pattern across urban and rural area of Bhutan, including what is their primary purpose and their needs based on occupation.
  • Analysing Customer Satisfaction Measuring satisfaction levels with service quality, network reliability, and pricing, and how these factors influence daily usage of different services.
  • Responsive Dashboard for Insights Building an interactive Tableau dashboard that enables users to explore data visually, filter by region, and identify trends at a glance, helping them better understand services based on their needs.
  • Recommendations for Better Connectivity Having better connectivity recommendations is our priority, and we welcome user feedback that goes beyond the scope of this project, helping us improve and provide better, more tailored services.
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Our Mission

To provide Bhutan's telecom ecosystem with a clear, data-driven compass helping every individual user navigate toward a more connected, reliable, and prosperous digital future in harmony with the values of Gross National Happiness.

📊 Data Analytics

Connectivity Insight Dashboard

Explore Bhutan's data package and Wi-Fi usage patterns across different regions and purposes, along with demographic trends and user satisfaction, through our interactive Tableau visualisation.

94%
Mobile Internet Penetration
3.8★
Avg. Customer Satisfaction
3
Active Telecom Providers
Data Package
Most used service
Students
Majority of the respondent

📡 Bhutan Connectivity — Interactive View

Powered by Tableau Public · Use filters to drill down by region, type of service, or purpose

ⓘ public.tableau.com - internship project

Key Findings

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Mobile Dominance

Bhutanese access the internet primarily via mobile devices, with 4G/LTE being the most used standard and introduction of 5G service in urban central.

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Rural Gap

A significant issue regarding network connectivity and realibility shows a potential for Starlink's satellite service to help bridge in remote dzongkhags and curb the gap.

Satisfaction Trends

Average satisfaction scores hover around 3/5, with network reliability and affordable pricing cited as the top improvement priorities.

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Growth Opportunity

Bhutan is strengthening digital infrastructure through the Digital Drukyul initiative, expanding fibre networks and improving rural connectivity.

🏢 Telecom Providers

Telecom Companies in Bhutan

Three key players bridging connectivity across the Kingdom of Bhutan.

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Find Your Best Connectivity

👉 Let us help you enjoy a better experience with available telecommunication services. 👈

Your Location

Primary Purpose

Occupation

Recommended Providers For You

Click any provider card or the provider to explore plans, coverage and services.

Bhutan Telecom

Bhutan Telecom Limited

State-Owned · Est. 2000

The B-Mobile network, now has a comprehensive reach, covering all 205 gewogs across the country, ensuring connectivity even in remote areas.

4G LTE / 5G Fibre Broadband Fixed-Line

Tashi InfoComm Pvt Ltd

Private · Est. 2008

Offers mobile services across urban and growing semi-urban areas. Known for its competitive pricing and customer-focused plan

4G LTE / 5G Mobile Network Urban Coverage

Starlink

Global · SpaceX LEO Satellite

A satellite-based internet service, increasingly available in Bhutan as an alternative for remote and high-altitude areas. Better connectivity ideal for Bhutan's mountainous terrain.

Satellite Internet Low Earth Orbit (LEO) Remote Coverage

Quick Comparison

ProviderTypeCoverageStrength
Bhutan Telecom State / Mobile / Fixed Nationwide Widest infrastructure
Tashi InfoComm Private / Mobile Urban + growing rural Competitive pricing
Starlink Satellite Remote / High-altitude Low-latency satellite
📬 Share Your Feedback

Contact Us

Have questions about the project or insights? Share your feedback to help us improve and better understand connectivity needs.

Send a Message

Fill in the form and we'll respond within 2 business days.

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Location

Chhukha Dzongkhag
Bhutan 🇧🇹

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Response Time

We aim to reply within 2 business days.

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Quick Links